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  • How to Boost the Customer Journey with Influencer Marketing

    How to Boost the Customer Journey with Influencer Marketing

    The customer journey visualizes how customers go from discovering the brand to becoming loyal advocates. Thanks to it is possible for marketers to spot the right time and place to engage with potential customers.

    Developed in the late ‘90s to better understand how customers interact with brands to make their purchase decisions, the customer journey is a formidable tool to understand how a brand can better nurture its customers.

    In recent years, the rise of influence marketing as an effective marketing strategy has created infinite new opportunities to engage customers at different stages of their journey in a manner that many find less invasive than traditional marketing.

    What is influencer marketing?

    Influencer marketing is a form of marketing that involves collaborating with individuals who have a significant online following to promote a brand, product, or service.

    Influencer marketing leverages the influence and popularity of social media personalities and content creators to reach and engage with highly segmented potential customers through their decision-making process. 

    By partnering with influencers who align with their target audience, businesses can tap into their credibility and authority, effectively accessing the trust and loyalty established between the influencer and their followers. 

    Influencer marketing often involves sponsored content, product placements, or affiliate marketing. Successful influencer marketing campaigns can yield significant results by harnessing the power of authentic and relatable endorsements to connect with potential customers on a more personal level.

    What is the customer journey?

    The customer journey is a 5-step process that exemplifies how an individual goes from becoming aware of a product or service to being a loyal customer of it. It involves understanding the customer’s needs, preferences, and pain points at each stage, to provide a seamless and satisfying experience that fosters loyalty and advocacy. 

    By mapping and analyzing the customer journey, businesses can identify areas for improvement, optimize their processes, and tailor their marketing efforts to better cater to their customer’s needs and expectations.

    Each potential customer will go from not knowing about a brand or product to knowing about it, this is the awareness phase, and at this point, there is no intention of buying the product but just a passive learning moment.

    The awareness phase is followed by the interest phase, which is characterized by the potential customer researching more about the product, and similar products, to understand which one fits its needs the best.

    After collecting enough information, the customer would pass to the decision phase, here is when the actual sale is made.

    The next phases are very important to create a lasting connection with the customer and turn a one-off sale into a returning customer. The loyalty phase is the first after-purchase moment and is focused on maintaining the engagement with the customer to empower their decision and strengthen the relationship.

    After successfully establishing loyalty brands should focus on developing the advocacy phase at this point the customer is not just happy with his choice and will come back once again in need of the same product or service but will also present the product/service to people in its circle.

    Why do Brands need Customer Journey?

    The customer journey is a powerful tool by which brands can get closer to their customers and understand the process they go through before and after the purchase of a product or service.

    By mapping the customer journey, marketers can understand when potential customers are going to be more susceptible to being approached and what kind of information they are looking for at different points.

    Overall the customer journey allows marketers to focus their efforts and resources on those moments and messages that matter.

    How can influencer marketing help all the stages of the customer journey? 

    When leveraged correctly, influencer marketing can effectively target each step of the customer journey and improve the results of any brand’s marketing efforts.

    Influencers have established a trusted relationship with their audience and their opinions and suggestions are often taken into consideration when making decisions about purchases. 

    Way too often influencers are only considered for the awareness phase and get neglected that one of the things they excel in is community building.

    Potential customers are increasingly looking at social media and influencers for suggestions and opinions about products and services. So not only they can boost brand awareness but influencers are going to be a repeated and trusted touchpoint between potential customers and brands. 

    While traditional advertising largely relies on being placed where the customer is going to see it, advertising through influencer marketing is going to be shown where the customer is actively going to look for information.

    Because of its unique properties influencer marketing is an excellent way to establish a brand image and a relationship with customers.

    But let’s go with order and see how each of the phases of the customer journey can be targeted by different approaches to influencer marketing.

    Awareness

    The awareness phase is where influencers are usually employed and this is because they allow for access to a unique and highly segmented audience.

    In this phase, the goal is to reach as many potential customers as possible while introducing them to your brand. Conversions or purchases are not going to be a priority for now.

    To kick-start awareness:

    • Collaborate with relevant influencers. This way the brand will gain access to its audiences and show itself as a player in the industry.
    • Cast a wide net with micro-influencers. Micro-influencers are great when it comes to maximizing reach, and therefore awareness, while targeting a selected audience. 
    • Product seeding campaign. Send your product to many influencers and earn unadulterated exposure to their audience.

    Interest

    In this phase of the customer journey customers are looking for more information, they have questions and they are looking to find answers. 

    The influencer’s role here is to help them navigate various options and point them to the best fitting for them. 

    In this phase is important that the potential customers start building trust in the brand, recognize it as a valuable player in the industry, and be proud of its product.

    Campaign ideas to nurture this phase are:

    • Reviews. Have a content creator go through the product and explain what it can do, which features are available, and how they can help in situations that relate to their audience. Using influencers in this role is especially helpful to cover many niche use cases that may not be as obvious outside of particular communities.
    • Personal experiences. They allow the influencers to relate their experiences with your product and create a more genuine connection with the audience.
    • Q&As. Organizing live events hosted by influencers in which they can take questions and solve any doubt about the product.

    Decision

    The potential customers are about to lose their potential status and become real customers. Now is where your unique selling proposition comes into play.

    Even when trust and recognition are established is still important to be able to give that extra incentive to be different from the competition. 

    This is when is important to use:

    • Access to exclusive deals. Creating special offers for specific content creators is a great way to push their audience to make the purchase.
    • Direct-to-shop feature. Allowing users to reach the product from the post or story that mentions it without having to search for it.
    • Giveaways and ruffles. Encourage conversions by creating the possibility of obtaining a prize or a special experience tailored around the influencer’s niche.

    Loyalty

    After the purchase is important to give the customers a reason to stay in the community, strengthening the trust bond created previously.

    For this phase is crucial to show that the brand is seriously committed to its values and truly cares about the community around it.

    The loyalty phase can be nurtured by:

    • More suggestions about the product. Giving new insights about what the product can do and how it can be useful beyond the first impression. 
    • Designating brand ambassadors. Transform some of the long-term influencers into brand ambassadors giving them a more prominent role and connection with the brand.

    Advocacy

    In the advocacy phase, the goal is to shift the customers from passive supporters to active and vocal advocates for the brand.

    This phase needs to foster engagement with the brand and content creation, to push for creativity and participation.

    Advocacy can be promoted by:

    • Creating campaigns focused on user-generated content. Activate the community by organizing special campaigns through your brand ambassadors to generate organic content around your brand.
    • Incentivize user reviews. Create discounts or special rewards for those users that leave a review.

    Davide

    July 31, 2023
    Guides
    Advanced Influencer Strategies, Mid-Level
  • Influencer Regulations in Latin America

    Influencer Regulations in Latin America

    Influencer marketing is not the new kid on the block anymore. However, its regulation can still be very murky and greatly varies from country to country. To help you navigate these difficult waters, we at CreatorDB compiled an easy-to-follow guide to avoid any troubles with the law when creating an influencer marketing campaign. Here are the influencer regulations in Latin america.

    This article is part of our series on influencer marketing regulations. You can find our other here:

    • The international guide to influencer marketing regulations
    • Influencer regulation in English-speaking countries
    • Influencer regulation in the EU
    • Influencer regulations in Asia

    Argentina

    Argentina has been discussing specific laws for influencers since 2020 but nothing has been approved yet. In the meantime, regulations included in the Civil Code, Consumer Protection Law, and Fair Trade Law cover many of the most common problems arising from influencer marketing. The Advertising Self-Regulation Council (CONARP) also created a Code of Ethics that applies to influencers. In its recommendations, CONARP recommends brands instruct influencers on the legal framework of their products and services, require influencers to act with transparency and honesty and disclose payments received and sponsored content.

    Brazil

    Advertising in Brazil falls under the Brazilian Sef-Regulation Authority (CONAR), which released the Digital Influencer Advertising Guidelines in 2020. They state that sponsored posts must be disclosed and easily identifiable, especially concerning products targeting children and adolescents. They also state that if the product sponsored has been obtained for free, the influencer must disclose it with an apposite hashtag.

    Chile

    In 2022 The Chilean National Consumer Service (SERNAC) created general guidelines on influencers through the “Interpretative Circular on native advertising and Influencers.” The Circular introduces good practices to protect consumers’ rights like disclosure of sponsored content, clear information about the connection between influencer and brand, and truthfulness of the claims. 

    In addition, the Chilean authority introduced a series of practices aimed at preventing the promotion of stereotypes of gender in advertisements.

    Colombia

    The Superintendence of Industry and Commerce (SIC) in 2020 introduced the “Guide on good practices in Advertising through Influencers.” The guide is divided into suggestions for influencers and advertisers: where the advertiser is expected to have an active role of supervision in creating the influencer content, ensuring that good practices are followed. Since these are only recommendations, there is no direct punishment for their infringement but the possibility of incurring customer protection lawsuits.

    Costa Rica

    While not having specific regulations for influencers in Costa Rica influencers are expected to disclose their sponsored content via clear hashtags or risk incurring an accusation of misleading advertising, which is illegal under the Law for Promotion of the Competition and the Effective Defense of the Consumer (Ley de Promoción de la Competencia y Defensa Efectiva del Consumidor).

    Mexico

    In Mexico, the debate around influencer regulation is still ongoing. Many consider the two pieces of legislation that regulate advertising: the Code of Ethics in Electronic Commerce and the Federal Consumer Protection Law needing to be more fitting to cover the situation created by influencer marketing. But as of now, there are no proposals to introduce new legislation.

    Paraguay

    The local self-regulating advertisement authority has no specific regulation for influencer marketing but has in place guidelines for misleading advertising and covert advertising, which de facto make disclosure mandatory.

    Uruguay

    Uruguay’s Consumer Protection Agency has shown interest in regulating some of the most problematic aspects of influencer marketing, like misleading advertising. The local self-regulating advertising agency also released guidelines that invite influencers to act transparently and tag any sponsored content as such.

    Davide

    July 25, 2023
    Guides
    Regulatory Compliance
  • Social Media Algorithms, how they Work in 2023 (+ Tips)

    Social Media Algorithms, how they Work in 2023 (+ Tips)

    What is an algorithm?

    In computer science algorithms are defined as a set of rules to solve a problem.  If for example, you want to use an algorithm to know the result of 3(5+5)-10=X the algorithms will need to be set to follow the order of operations. If set correctly the result will be 20 and not 10 or 0.  

    Algorithms should solve a problem in the most efficient way while also not being actually composed of code but just enunciating the rules and allow to be implemented in different programming languages.

    Why do social media use algorithms?

    In social media, algorithms are used to rank content based on user preferences. The rankings are used to show each user content they will find fitting their taste.

    Considering the amount of content posted each day on social media, algorithms are essential to present the user with a better experience, filter through the noise and highlight content that is going to drive engagement. 

    Why social media algorithms are important?

    Algorithms not only base their ranking on users’ preferences but also on platform-wide settings. Each platform has specific triggers that will boost content circulation based on content format, engagement metrics, or other factors.

    When working with social media platforms, it is important to be aware of these settings in order to create content that will have a better chance to be boosted and served to your audience by the algorithm.

    Social media companies are not keen on sharing the exact inner workings of their algorithms in order to avoid bad actors flooding the sites with algorithm-friendly content that would have the only merit of being crafted exactly to fit the algorithm specifications.

    YouTube

    YouTube is the biggest video-sharing platform in the world and the second social media by number of users. Every day over one billion hours of content are watched on YouTube. 

    Founded in 2005 by 3 ex-PayPal employees, YouTube rapidly became the house for video content on the internet. In 2006, Google acquired the website. 

    While the platform has been mainly the home of long-form video content, in 2020, YouTube launched its Shorts feature. Catering towards the short-sized content that had made the fortune of TikTok and Instagram Reels.

    YouTube Algorithm Overview in 2023

    YouTube algorithm focuses on maximizing watch time, therefore, it mainly considers

    • click-through rate 
    • watch time
    • how many videos from the same channel the user has watched

    Other secondary factors that weigh in:

    • search history 
    • previously watched videos 
    • user demographic 

    YouTube Shorts Algorithm Overview in 2023

    While relatively new shots are using a different algorithm for ranking and discovery. No certain information are out yet, but so far, we know it seems to prefer longer content 20-40 seconds, and content that is viewed in its integrity is going to benefit from the algorithm.

    How to get the best out of the YouTube Algorithm

    When dealing with YouTube, you want to focus on ways to maximize watch time and click-through rate. Consistent uploading, good initial hooks, and end cards are all best practices to maximize view time. 

    Each audience is inherently different, so many other aspects need to be adapted to your audience’s liking. Especially when it comes to video length, thumbnail aesthetic, and content category.

    Instagram

    Instagram is the largest image-based social media platform in the world. It currently has over 2 billion monthly active users. 

    Founded in 2010, Instagram was acquired in 2012 by Meta. While initially only allowed photos to be posted, 15-second videos were introduced to the platform in 2013. In 2019, Instagram went after TikTok’s short video format with the introduction of Reels.

    Instagram Algorithm Overview in 2023

    The Instagram algorithm seems to use 3 main ranking factors and 3 secondary factors to organize the posts to show to each user.

    The main factors are:

    • Engagement. How close the creator and the viewer are to each other, if they message, leave comments, and so on.
    • Interest. This is extrapolated by keeping tabs on which kind of content any user prefers to engage with and tends to show more of the same content to the user.
    • Relevancy. Or how the content fits with current trends and how recent it is.

    Secondary factors are:

    • Frequency of use. Fewer app openings will translate into prioritized more relevant content.
    • The number of following. More followers will translate into stronger competition for appearing in the feed.
    • Time of the session. Shorter sessions are going to prioritize posts from close users.
    • Information about the post. The amount of likes it received so far, how long ago was posted, and if it includes a tagged location.

    Instagram Reels Algorithm Overview in 2023

    Reels rely on a similar algorithm that ponders the user activity, the history of interactions with the creators, and the performance of the reels themselves to determine what content should be shown.

    How to get the best out of the Instagram Algorithm

    In late 2022, Instagram CEO Adam Mosseri introduced what would have been the goals for Instagram in 2023: 

    • Instagram will strive to introduce users to new things
    • Content that inspires conversation will be promoted
    • Focus on original content over reposts

    Based on these indications, it can be deduced that the direction of Instagram’s algorithm will take in the near future. If your goal is to make it big on Instagram, you should consider creating original content around which your community can rally and build upon. 

    TikTok 

    TikTok is the main platform for short-format video content. It allows videos from 3 seconds to 10 minutes and is known to be powered by an algorithm extremely effective when it comes to promoting engaging content.

    Launched in 2016, in China with the name Douyin and released to the international market in 2017. In 2018 it merged with another similar Chinese social media platform, Musical.ly. While Douyin and TikTok have mostly the same features and interface, there is no direct access to each other’s content. 

    TikTok is the favorite platform for Gen Zers and flaunts a billion monthly active users. TikTok is the most engaging platform with an average session duration of 10.85 minutes doubling Pinterest which is in second place with 5.06 minutes.

    TikTok Algorithm Overview in 2023

    TikTok algorithm bases most of its rankings on the previous user’s interactions with content. Therefore:

    • Followed accounts
    • Comments
    • Liked and favorited videos
    • Videos watched to the end
    • Content created
    • Interaction with organic and paid content
    • Creators, sounds, and videos hidden or marked as “non-interested”

    Weights heavily in the choice of what is going to be presented in the “For You” feed.

    Videos data like

    • Caption
    • Sounds used
    • Hashtags
    • Effects
    • Trending Topics

    Are used to weigh the results in the Search function.

    Other factors like language preferences, locations, and categories selected upon registration weight in the content ranking in minor measure.

    Overall TikTok algorithm is tuned to provide users with more of the content they have shown to enjoy over pushing large accounts or historically viral content. Based on what we know about the method TikTok uses to rank content following or previous performances are excluded from the equation potentially allowing any piece of content to become viral.

    How to get the best out of the TikTok Algorithm

    As we saw compared to other platforms the TikTok algorithm plays in favor of small creators. And while many of the factors in the ranking are out of the creator’s control there are a few things that can be done to help your content perform better:

    • Focus on a community

    TikTok is known to span communities around many topics being books, farming, or anything else you vibe with. This translates into the possibility for your content to find an audience no matter what is the topic of it.

    • Be fast 

    TikTok is known for short content, you need to grab your audience’s attention right off the bat.

    • Engage with other users

    Being an active participant in your community is a great way to create interest in your content and make them feel connected to you.

    • Follow the trends

    Use popular sounds and current trends to create content that has momentum and is going to easily connect with your audience.

    • Use TikTok SEO

    The right keywords and hashtags in the caption are going to make your content easy to discover.

    Facebook

    As of April 2023, Facebook has 2.989 billion monthly active users, it is the most active social media platform, and the third most visited website just after Google and YouTube.

    Founded in 2004 as a social media for college students, Facebook rapidly expanded to become the main social media platform. It welcomes many different kinds of content from text-based posts to photo album passing for any length of video content.

    Facebook Algorithm Overview in 2023 

    Similar to Instagram’s algorithm Facebook ranks the content based on:

    • Who posted it

    Accounts with frequent interactions are shown more frequently

    • Type of content 

    The algorithm takes into consideration which content a user is more likely to interact with and features it prominently

    • Previous interaction with the content 

    Posts that are receiving high engagement are going to be more likely to be shown than the ones that have little engagement

    The Facebook algorithm also features a prediction part in which by considering a user’s personal ranking along with other similar users’ rankings makes guesses on which kind of content a user is more likely to enjoy and provide more of it.

    Tips

    The best way to gain the favor of the Facebook algorithm is to foster the community around your content. Spark discussion and drive engagement in each post. 

    Concurrently the format of the content should be chosen in order to follow the community’s likings and again play along with the algorithm.

    LinkedIn

    LinkedIn is the largest business-focused social media platform. With over 922 million users LinkedIn reaches about 16% of the population over 18 years old.

    Founded in 2002, within two years LinkedIn reached 2 million users, 10 million by 2007. In 2016 the company was acquired by Microsoft which remains a subsidiary of.

    LinkedIn Algorithm Overview in 2023

    LinkedIn underwent an algorithm change at the beginning of June 2023. The most recent change was in line with the effort of the company to focus the platform around business and weed out personal content. 

    The new update features: 

    • Less reach for personal content, selfies, or non-business-oriented posts
    • Less reach for long text posts, as a result of less impact of the time spent on a single post for its distribution
    • Tagging in the comment without text is seen as spam

    Overall the LinkedIn algorithm focuses on providing high-quality content from your closer connections to your feed. Once the closer connections react to your content, even better if they leave comments LinkedIn delivers that content to more users. In a sense, your closer fans are the litmus test for your content.

    The LinkedIn algorithm also weighs the interest shown based on the user interactions with posts and groups in order to prioritize content in line with such interests. 

    How to get the best out of the LinkedIn Algorithm

    The first and most important tip for making it big on LinkedIn is to develop an audience interested in your content niche. Since the algorithms try to match one’s interests with the content that it gets shown having a following that is closely interested in your content is going to play well into content distribution.

    The content should also be crafted to encourage engagement. Therefore, posts that end with questions or push your audience to share their stories are going to play well for the algorithm.

    And overall, be relevant and professional. LinkedIn is doing all possible to keep the feeds as professional-oriented as possible, share only content that fits in this track, or risk being penalized.

    Davide

    July 18, 2023
    Guides
  • 4 Influencer Marketing Tools to Better Your Campaign

    4 Influencer Marketing Tools to Better Your Campaign

    To pull off the best influencer marketing campaign you are going to need the right tools. Read along to discover what influencer marketing tools are and how they can make your life easier.

    What is influencer marketing?

    Influencer marketing consists of partnering with online personalities in order to target specific groups and demographics with advertisements they will find relatable and coming from a familiar source.

    If you are new to influencer marketing check our guide on how to start influencer marketing here

    Why tools are important for influencer marketing?

    Social media are extremely vast and often don’t offer effective ways to browse them. In many cases, the platforms are strict about the data that are provided and in which format they are provided.

    Influencer marketing tools are going to fill this gap allowing for a smoother experience throughout your whole marketing journey

    What you can expect from this list?

    This list of influencer marketing tools is going to cover all your essential needs from the inception of a campaign to carry it out. It will cover influencer discovery, contacting, content creation, and campaign tracking.

    Influencer discovery tools

    Influencer discovery tools are a must-have in most influencer marketing campaigns and allow for rapid individuation of creators that align with your brand.

    What is influencer discovery?

    Influencer discovery is the process to find influencers that are good fits for your brand and your campaign. This involves identifying influencers that

    • have a following in your target market and niche.
    • are actively engaged and trusted by their audience.
    • create high-quality content.

    For example, if you are a lifestyle brand and you are looking for an influencer to partner with you may browse some popular hashtags in your niche. But it would only bring up the most trending content at the moment, also weighted on what the algorithm understands to be your taste. 

    Influencer discovery tools allow a more neutral look at content and creators. Making it easier to see the trends in their performances and identify the best fitting for your goals.

    To find the perfect fitting influencer, you want to look at the following metrics: 

    • following’s size
    • Demographics
    • engagement rate
    • content niche
    • tone of the content

    An influencer should not only be someone with expertise in the field of your brand but someone whose values and vision align with your brand.

    Influencer discovery can be done organically by combing through social media and looking for popular hashtags or by using professional influencers discovery tools. Finding enough information to make an informed decision using organic searches can be very time-consuming and requires a deep understanding of the market you are targeting to be done effectively.

    Why do you need an influencer discovery tool?

    An influencer discovery tool can be a true game changer for setting up an influencer marketing campaign the right way. By collecting large amounts of data on influencers across various platforms influencer discovery tools enable one to compare different influencers on many different metrics.

    Influencer discovery tools not only show things such as followers count, posts like, and amount of comments but tools, like CreatorDB, can provide trends over time, growth rate, and sentiment of the audience.

    By relying on one your influencer marketing will have a strong data-backed foundation without the burden of collecting and analyzing the data of each creator yourself.

    Influencer discovery tools are a necessity for any brand that is looking to establish a strong and result-oriented influencer marketing campaign. Thanks to such tools a brand can quickly discover solid candidates to partner with and roll out campaigns effectively.

    Influencer marketplace platform

    What is an influencer marketplace?

    An influencer marketplace is a platform that connects brands with influencers. They often allow brands to search influencers by criteria such as followers count, engagement rate, or audience demographics.

    They provide deeper analytics about the influencer but a much smaller pool of creators to choose from. 

    Many influencer marketplaces allow also for brands to post collaboration opportunities and for influences to apply. This can be a great choice if your brand is looking to collaborate with many small influencers at the same time and doesn’t want to look for each of them individually.

    Why do brands need an influencer marketplace?

    Influencer marketplaces are easy to use since their primary function is to connect brands and influencers. Often they allow for searching for an influencer and messaging it without leaving the platform. 

    The use of an influencer marketplace is typically going to give access to a direct channel with influencers saving time on cold-emailing. While also giving a price to a collaboration right away and preventing spending time to pursue deals out of the budget range.

    Content creation tools

    While we suggest that you leave most of the creative process to the content creators and trust their expertise on what their audience enjoys, we also think there are some situations where you should get your hands dirty.

    Why content creation tools in influencer marketing?

    If you are carrying out a campaign that involves multiple influencers or a specific message you may want to be able to have a certain level of control over the style and aesthetic of the campaign. 

    You may want to provide the creators of your campaign with custom-created assets that are shared across the campaign. These may include virtual backdrops, banners, and personalized packaging. 

    What are the basic needs for a content creation tool?

    When it comes to content creation tools, you may want to consider the one that allows you to do as much as possible in the same environment. You should be looking at:

    • Visuals creation/editing
    • Video creation/editing
    • Exporting in different formats 
    • Creation of templates
    • Royalty-free assets
    • Screen recording

    Each campaign is going to be different and the needs in regard of content creation will be different as well. These are just the most common needs you will have to face while managing an influencer marketing campaign.

    Campaign tracking & analytics tool

    What is a campaign tracking and analytics tool?

    An influencer campaign tracking and analytics tool helps brands track and measure the performances of their marketing campaigns. Tracking metrics like engagement, and sentiment, correlating them with other content in similar categories allows brands to understand if the influencers are performing well or not.

    Similarly to influencer discovery tools, they allow brands to understand if an influencer is a good fit for them and if their product is resonating with their audience. By monitoring how various metrics move in relation to different creators and types of content they can highlight better-performing strategies and allow for the improvement of the campaign during its course.

    Why do you need to track your influencer marketing campaign?

    Not tracking your influencer marketing campaign would be equal to learning to drive and then do it blindfolded. While in theory, all the concepts required to do it are clear in your mind you are relying that nothing unexpected happens.

    Social media are a fast-paced environment where what works today may not work tomorrow, it probably will but better be sure. Keeping an eye on your campaign while it runs would allow you to adapt to rapid changes and turns.

    Being able to change course or embrace new trends is the card up your sleeve you need to adapt your influencer marketing campaign to the social media environment.

    Furthermore, tracking results and understanding how different creators perform will give you an understanding of who are the influencers you want to extend the partnership with, and maybe turn them into brand ambassadors and who are the ones that are not such a good fit.

    Davide

    July 14, 2023
    Guides
    Basics of Influencer Marketing, Campaign Management, Entry level
  • All the Influencer laws you need to Know (Free E-Book)

    All the Influencer laws you need to Know (Free E-Book)

    In today’s digital age, influencer marketing has emerged as a powerful tool for brands to connect with their target audiences. However, as this marketing strategy continues to evolve, influencer laws surrounding it vary greatly from one country to another.

    Some nations have established specific rules to govern influencer marketing, while others rely on existing marketing regulations to address this rapidly growing industry. Surprisingly, there are even countries where influencer marketing remains unregulated.

    In this article, we explore the diverse landscape of influencer marketing regulations around the world, shedding light on ongoing debates, emerging trends, and the importance of understanding legal frameworks in different jurisdictions.

    In the end, you will find our comprehensive guide to influencer marketing regulations, a full ebook to help you create a law-complying campaign anywhere in the world.

    What are the regulations for influencers?

    Influencers fall under many different regulations depending on the country they operate in and where their audience is based. And while each country has slightly different laws and bodies governing influencers and influencer marketing there are three things to look out for:

    • Disclosure regulations: how is required to flag the sponsored content in order to be complying with the local authorities
    • Advertising Authority Code of Ethics: many countries do not have specific regulations about influencer marketing but refer to already established practices by the local self-governing advertising authority body.
    • Common practices: while some countries may not have regulations in place there are often self-imposed practices that are respected and even if is not mandatory to follow them is the best practice to follow them.

    When there are regulations in place countries have followed three routes to create their code of conduct:

    New influencer laws:

    Countries worldwide have taken different approaches to influencer marketing regulations. While some nations have implemented comprehensive guidelines, others are still in the process of considering or developing regulations. When new regulations are introduced often revolve around disclosure requirements, transparency, and consumer protection, aiming to ensure that influencers and brands maintain ethical practices and provide accurate information to their audiences.

    Leveraging existing laws:

    In the absence of targeted influencer marketing regulations, several countries have turned to existing marketing guidelines to regulate this industry. These regulations may encompass advertising standards, consumer protection laws, and general principles of fair competition. By applying these broader marketing regulations, governments seek to maintain a level playing field for all advertisers and protect consumers from misleading or deceptive practices, even in the context of influencer marketing.

    Ongoing debates and experimentation:

    Given the rapid growth of influencer marketing, many countries are actively debating and reevaluating their regulations. Governments and regulatory bodies are exploring ways to strike a balance between fostering innovation and safeguarding consumer interests. Some key areas of debate include the definition of influencers and their legal responsibilities, disclosure requirements, the role of social media platforms in monitoring content, and the distinction between organic and sponsored content.

    World’s regulations

    As influencer marketing regulations continue to evolve, it becomes increasingly important for marketers, influencers, and brands to stay informed about the legal landscape. To aid professionals in this dynamic field, we have compiled an exclusive ebook that collects the current regulations and guidelines from various countries around the world. This comprehensive resource provides an invaluable reference for understanding the legal requirements and best practices in influencer marketing, regardless of the jurisdiction.

    Download it here:

    Get your E-book

    This article is part of our series on influencers’ regulations. You can find the other articles here:

    Regulation in Asia

    Regulation in the EU

    Regulation in English-speaking countries

    Influencer regulation in Latin America

    Davide

    July 4, 2023
    Industry Trends
    Mid-Level, Regulatory Compliance
  • How to Write the Perfect Contract for Influencer Marketing

    How to Write the Perfect Contract for Influencer Marketing

    Influencer marketing has exploded to an estimated over 20 billion in 2023 and is one of the most reliable ways to reach your target audience, with 83% of marketing agencies, brands, and PR firms deeming it effective and 63% of them looking to expand their influencer marketing budget this year confirming it to be a field that still holds a lot of potentials.

    But with those potentials come also an amount of uncertainty and confusion. Most countries and legislative bodies have yet to catch up on influencer marketing and this can lead to some sticky situation when dealing with a campaign that goes sour.

    With forward thinking and some preparation most of the issues can be prevented and avoided but can be difficult to figure out exactly how. This is why we put together this article going through all that you need to know and look out for.

    Why sign a contract when working with influencers

    A contract is an agreement between two or more parties that holds legal value and is enforceable in a court of law. While you may think that having some kind of trace in your email or DMs is enough to provide a legal backbone to the partnership this can often not be enough, or can be found out to be enough only after long and costly legal battles.

    The best way to avoid all of these possible problems and costs is to have a signed contract that puts in black and white what is expected, and how things are going to be carried out.

    You can find some examples of contracts with influencers online but they often lack some important parts or the level of specificity your case may require.

    Common issues between influencers and brand

    Non-delivery

    Very straightforward, the influencer does not post the content that was paid for or posts only a part of it. Alternatively, the content is not in line with the guidelines of your brand or is not what you agreed upon.

    Example

    Studio71 flew Bethany Mota to Hawaii to film content related to a skincare product campaign to be integrated into one of her YouTube videos. They were horrified two days before the launch of the campaign when they finally received the video to find out that none of the Hawaii footage was used and instead was just given a shoutout to the skincare company. They filed suit against the influencer for breach of contract.

    Content takedown

    Content life on social media is not very long, but that doesn’t mean you want your sponsored, content to disappear especially now that social search is a growing phenomenon. That’s exactly another important issue your agreement should take into consideration.

    Example

    In 2019 a Melbourne cafe and the influencer Chloe Roberts had a breakthrough due to the influencer achieving the sponsored posts, making them unavailable to the public, she had made for the cafe. The court recognized the potential damage that archiving content prematurely could have caused but also noted how difficult would be to establish when premature is exactly.

    Content ownership

    Repurposing influencer content is pivotal to many marketing campaigns but any content which have been made free and creative choices is automatically owned by the content creator. You can freely use the tools of the platform it was originally posted on but nothing other than that.

    Disclosure

    Many countries require influencers to disclose which content is sponsored content. Some countries may even hold the sponsor accountable for non disclosing the sponsored content along with the influencer. Be sure to make clear that your paid content needs to be labeled as such.

    What to include in the contract

    You can find contract examples by a simple Google search but in most cases, they only cover the most prominent situations, which is fine as long as all goes well. But we want to help you craft a contract that is going to be bulletproof. This is why we put together this list of thighs you should consider introducing in the contract, not all may be necessary in every case, but you can pick and choose the ones that will cover your needs.

    Timeline of the partnership

    Be sure that your contract features a timeline of the partnership, this can be a tight timeline with exact dates, even hours if necessary, in which you want the content to be posted or just a general timeline of by when you want the content to be ready. Will provide the agreement with a time dimension and create a period after which you can consider the influencer in breach of the agreement.

    Service provided

    In the case of specifying the service provided you want to be as specific as possible, so you may want to include:

    Type of content

    If they should be photos, videos, Instagram Stories, Ad reads, or integrations in other content. Being clear on what type of content you are expecting from the collaboration is going to avoid possible misunderstandings.

    Platform

    Specify which platform you are expecting the content to be shared on. In cases of platforms that allow more types of content, be specific about it. For example, just saying a photo on Instagram can open the possibility of it being interpreted as a photo in a story or a photo in a dedicated post. Specify exactly what you are expecting.

    Content availability

    Some content creators may delete or archive a part of their older content to keep a streamlined profile, to prevent your sponsored content from being prematurely hidden establish how long it has to be available to the public. This is especially important when the content is internally dedicated to the sponsorship but less relevant if you are planning integration in a larger content format.

    Content guidelines

    Is important to be clear on how you want your brand to be mentioned and presented, this may include which links need to be included or accounts tagged, the tone, supporting imaging, color scheme, background music, or any other details of the sponsored content that you deem necessary to comply with your brand image. If you provide the influencer with assets include the link to the asset in the contract.

    Regulation compliance

    As we saw above responsibility for regulatory compliance in some cases may fall on the brand as well as on the influencer. Even if the country you operate in doesn’t have such clauses including a chapter on regulatory compliance and how it should be carried out is going to position you above any possible accusation of questionable, or straight-up illegal, practices.

    Exclusivity

    Having a creator sponsor your brand and a similar brand in a short amount of time is going to tarnish the image of your brand, may lead to confusion in the customers, and lose most of the genuine feeling that influencers can generate. Therefore is important to introduce a clause that clearly states a period of exclusivity in which the content creator cannot sponsor similar products.

    Content revision

    Since the content is going to present your brand to an audience you want to have a look at it before it goes live. Be sure that you want to be able to review the content in its integrity: photos, videos, captions, and eventually pinned comments from the creator. You can also state how many times the content can be up for modification before the contract expires, consider introducing a Mutual Rescission and Release Agreement if that is the case.

    Penalties

    You may want to write down which kind of infractions are going to translate into withholding a part, or the whole, of the payment. This can be connected to not following the previous points or to other factors like publishing content deemed inappropriate by your brand or public scandal making the collaboration with the influencer undesirable.

    Content ownership

    If you plan to use the content created by the influencer on your website or other owned channels be sure to include a clause that allows you to do so. Even if the content is paid for by you by default the content creator is the sole owner of that content copyrights. You may structure this part in a separate Copyright License Agreement.

    Payment

    Comes as no surprise that payment can be one of the main causes of contention and turn into nasty lawsuits. This is why you should be extremely clear and upfront about the payment model and how is going to be carried out.

    Payment models

    CPM based

    With this model, the total retribution is based on the number of views/impressions. You will also have to require the influencer to share their analytics dashboard to verify the results yourself. In the contract need to be clearly stated the CPM you are going to pay for and the time frame at which the total will be calculated. For example, you may agree on a CPM of $30 and the total to be counted a month after publication. If at the established date the content has 1M views you the content creator will be entitled to $30.000.

    Flat

    In this case, you agree on a price for a piece of content independent of the number of views or impressions it is going to receive. In this format is only needed to be specified the amount that is going to be paid.

    Conversion-based

    Most campaigns provide influencers with personalized links or promotional codes from which is possible to track how many conversions are directly traceable to them making it possible to connect the payment to the conversions as a percentage of the revenue obtained from that specific content or a flat rate for each client they brought in.

    Performance-guaranteed

    You may want to shield yourself from poorly performing content, especially if is the first time you work with a creator or you are unsure of their results. To do so you can include a clause that requires a certain amount of views/impressions for the payment to be made. Similarly with the CPM model is necessary to provide a time frame after which is going to be established if the goal has been reached. In case of failure, you may want also to establish what the consequence will be: generally required an extra piece of content or no payment.

    Fees

    Many payment methods, especially if international, require fees to be paid, be sure to clearly state who is going to be liable for such fees.

    Timeline for the payment

    As we saw above sometimes is necessary for the kind of payment to have a timeline stating exactly how much in the future compensation will be provided. But even when it comes to flat rate deals is good practice to withhold the payment until after the content has been published or even after when the Content Availability established period has passed. Otherwise, especially if the content you are requiring is expensive to produce you may structure a deal in which a part of the payment is done before and a part is done afterward. A third option may be to use an escrow account that will release the money only after the contract requirements have been fulfilled.

    Confidentiality

    Include a confidentiality clause to prevent the terms of the contract to be made public and allow competitors to take advantage of it.

    Indemnification

    An indemnification clause can prevent having to go through expensive legal ways to figure out who is responsible for potential harm or losses that emerged from the partnership.

    No assignment

    A no assignment clause is going to prevent both parties from transferring rights and obligations derived from the contract to other entities. If included may be important to outline what will happen in case the brand is acquired by another entity.

    Force majeure

    Introducing a Force Majeure clause is going to shelter both parties in case their obligations are not met because of unforeseeable events that bring severe disruption.

    Arbitration

    To avoid having to go through a court in case of litigation you may want to introduce an arbitration clause delining an arbitration process to be followed to resolve eventual disputes. Be careful since some jurisdictions do not allow arbitration clauses or limit their scope.

    Connect the Dots and Find your Next Success Our Influencer Marketing Platform Allows you to Discover Influencers, Monitor Campaigns and Competitors from one easy place.

    Davide

    June 28, 2023
    Guides
    Basics of Influencer Marketing, contract, Entry level
  • Why Cross-posting? The Ultimate Guide to Cross-post

    Why Cross-posting? The Ultimate Guide to Cross-post

    You are partnering with an influencer and they have a presence on multiple social media, should you want them to cross-post the same content on all their accounts or should you want content specifically crafted for each platform? Both options have their strengths and weaknesses and this article will go through what they are and why you should keep both options in mind. By the end of it, you will know when to choose cross-posting and when not to.

    By now, every marketer should be very familiar with influencer marketing and its advantages, after all, social media are becoming more popular than search engines when it comes to product discovery, and almost 3 in 4 people trust influencers when it comes to product recommendations.

    But if you lived under a rock for the last 10 years here is why influencer marketing matters to you: influencers, or content creators, gathered a following online by publishing content around their passions and areas of expertise. By doing so, they have been able to establish a trusted connection with their followers that see them as reliable sources in their field. For marketers, this means that partnering up with the right influencers is going to give access to extremely segmented target audiences.

    Influencers often focus their efforts, or they are successful, on one social media but have a presence on other platforms. This situation makes it possible for marketers to require them to post on multiple social media to obtain more exposure and capture a larger audience.

    To take advantage of this opportunity one may be tempted to ask the influencer to just prepare one piece of media and publish it across all of their networks. While there is nothing inherently wrong with it this strategy can easily feel tone-deaf to the part of the audience that is not from the main platform.

    To understand why this is the case, it’s important to know that each social media has a different tone and caters to different interests of the users: people visit Instagram for highly visual content, while if you spend much time on Twitter you are likely to be interested in short text content. From there is easy to see why the same content is unlikely to perform well when cross-posted to other platforms.

    On the other hand, cross-posting present the advantage to be quick and doesn’t require additional work after the original piece of content has been prepared to allow it to cover multiple channels and keep the costs and time low. In certain situations, a campaign may be targeted to a specific channel but you may still want it to be spread to other channels to maximize reach while not developing new creatives for each social media.

    As you can see choosing between cross-posting and creating content for each social media from scratch is not a choice devoid of nuance and should be something to be considered when designing any influencer marketing campaign. Important factors to consider that we will see in detail through the article are the objectives of the campaign and the platforms’ characteristics.

    Why ask an influencer about cross-posting content?

    Cross-posting is the practice of creating a single piece of content and using it across multiple social media. Can be done both by influencers and by brands on their owned channels but here we are specifically discussing the case of influencers cross-posting branded content across their accounts on behalf of a sponsoring brand.

    Reach and exposure

    Crossposting presents many advantages. Most notably it increases the reach and exposure of a campaign: since the average social media user is active on 6 different platforms covering as many of them as possible is going to help reach them multiple times and provide a longer-lasting and stronger impression of your brand. Concurrently each social media audience is slightly different and having branded content circulating to most social media platforms is going to ensure that it gets exposure to diverse audiences.

    Time and cost efficiency

    Another benefit is the efficiency both regarding production time and costs for the creator and the marketers. Using a single, or a few, creative make for a much shorter cycle when it comes to designing, creating, editing, and reviewing. By cross-posting the same content you can obtain very fast campaigns that embrace multiple channels but don’t require as much effort as carrying out different campaigns for each social media platform.

    Speed of execution

    Last but not least, cross-posting is perfect in those cases in which a brand may be afraid to present itself with a fragmented image and messaging. Dealing with different social media, each with its unique aspects and tones can be a challenge for many marketing teams: while trying to appease the quirk of each platform to better gain visibility one could easily lose sight of the brand image. Therefore, not differentiating a campaign to especially fit a platform but using material based on the brand’s core values across all social media can be an easy and effective way to deal with maintaining a solid and coherent brand identity.

    Overall cross-posting offers an interesting option for any marketer that is looking to rapidly deploy a campaign that encompasses different domains and platforms. While it sacrifices tailored approaches to each different channel it has the advantage of being fast, cheaper, and delivering a unified look and feel of the brand.

    Why not to Cross-posting Infographic

    Why create unique content for each social media platform?

    On the other hand, creating unique content for each social media is going to play into the uniqueness of the format and tone that each platform has. Many marketers are swearing at it. In a recent Hootsuite study, was found that the 18% of the marketers that prepare different content for each social media is also the segment with the highest confidence in the value of their content.

    Each platform has specific limits and rules around what kind of content can be shared: famously Twitter limits the number of characters to 280 for each post. Concurrently each social media algorithm is going to react differently to different types of content translating into more or less exposure of it to the audience depending on the platform preferences.

    It should be clear by now that creating unique content for each platform is going to allow it to be fitted for the specific audience and taste of the platform itself.

    But how does creating unique content for each platform translate to benefiting your campaign? There are three main ways it can be a real game changer for your marketing efforts:

    Fit the platform

    By creating content tailored towards each platform-specific feature and with in mind the audience’s characteristics and tastes users are more likely to engage with your content. Being able to create content that is not just relevant to your brand and your marketing goals but that is also fitting in the culture and liking of the specific audience it approaches would make it more relevant to that audience and entice engagement in the form of views, likes, and comments.

    Authenticity

    Content especially crafted for specific platforms increases the feeling of authenticity and resonance with the audience. As we saw before the average social media user is on multiple platforms. If you promote on different platforms is likely that the same user will come across more than one of your messages.

    Having each of the messages purposefully crafted for the platform it is shared on is going to give them a more humane look at the brand itself which would be presented slightly differently each time. Furthermore, small variations in the messaging or the approach of each message have the chance to strike a different cord and allow one to engage with the same audience in different ways maximizing your potential success.

    Platforms’ strengths

    Each platform’s unique strengths can be used to achieve optimal results for your campaign if played correctly. And having content specifically created with a platform in mind is going to optimize your results by offering your audience an almost 360-degree view of your product.

    For example, you may want short and direct videos about the most eye-catching parts of your product on TikTok, where short video content is king, but a long and in-depth review of all your product features and the influencer’s personal opinions for a video posted on YouTube, where long format video content is going to perform best. Similarly, Instagram is the country of high-quality pictures, and short video content, while Facebook allows and boosts long descriptive captions.

    In conclusion, creating content specifically crafted for each platform is going to be a winning choice in terms of engagement, perceived authenticity, and effective messaging. All these benefits come with a non-zero cost: longer times of production obviously and majorated costs due to the creation of new content for each platform.

    Why not to Cross-post Infographic

    Cross-posting or not cross-posting

    While both cross-posting and not cross-posting have their advantages and disadvantages jumping to any conclusion is important to know and understand what are the factors that will weigh heavily on the outcome of your campaign and the success of the cross-posted, or not cross-posted content.

    First of all, is important to keep in mind audience demographics, after all, they are who is going to consume the content. Understanding how they use different social media platforms, which they use and which they don’t is going to be an important first step.

    For example, you may decide to cross-post content to a platform that has a low concentration of your target audience while creating new content for those platforms where they most often hang out. Concurrently is important for you to know what are their preferences in content: a platform may be mostly about video or text but certain communities may use them for other features not as popular.

    Taking your time and learning about the communities your marketing campaigns are targeting is never a waste of time.

    Platforms limitations

    Learn about the limitations of each platform and consider how they are going to be fitted with the content you want to share on them, especially if is content created for another platform. There is always a workaround for those limitations: a long text could be split into many different tweets to fit the character limit and similar approaches can be taken for videos as well. But is important to consider how that will fit in the larger picture of the campaign and the brand image.

    Brand identity

    The campaign goals and how the guidelines around messaging and brand identity should be another point to be taken into consideration when deciding if you want to cross-post or is better to generate original content for each social media. As we discussed before the fewer creatives are used easier it is to maintain a unified and coherent brand image at the expense of fitting in with the etiquette of each platform.

    Influencers’ approach

    Finally is important to take into consideration the differences that each influencer has in how they approach and use the different platforms: they may be not active on some platforms, making it superfluous for any brand to require them to post through those channels. In other cases, it may be that certain channels are completely dedicated to specific parts of their image and therefore more or less desirable for a brand to be promoted there.

    Cross-posting best practices

    Hybrid approaches to cross-posting

    While is important to decide what to do about cross-posting or creating unique content for each platform is to be kept in mind that they are not mutually exclusive by design. While it may seem counterintuitive a hybrid approach can be the best solution in many cases.

    For example, a TikTok video can be posted as an Instagram Reel with no difficulty and the creation of unique content can be reserved for other platforms where short video content is not going to perform as well.

    A content waterfall can be another way to approach it. While production is focused on a major piece of content specifically tailored for one platform, the other platforms receive content related to the main one but adapted to their kinks.

    For example, the main piece being a long-form review video for YouTube, highlights of the video can be edited together into a short video to go on TikTok and Instagram while photos and written versions of the review can be used to be posted on Facebook and Tumblr.

    With this approach is possible to keep the production time and costs low while still providing a unique experience to the user of each platform.

    Experimenting with cross-posting

    Base your approach on the best information available to you. While both strategies have pros and cons your decision should be based on how they work for your brand in the specific. Therefore, is important to conduct tests on both approaches and evaluate how they affect different metrics.

    This way will be truly possible to understand which approach is the most effective for the needs of the brand. Once there are data and a clear understanding of how different approaches can help the brand then is time to act.

    Cross-post best practices infographic

    Conclusion

    The decision between cross-posting content or creating unique content for each social media platform is not a simple one. Both approaches have their strengths and weaknesses, and it’s crucial to consider various factors before making a final decision.

    Cross-posting offers the advantage of increasing campaign reach and exposure. By leveraging multiple social media platforms, you can engage diverse audiences and leave a lasting impression on your brand. It also provides efficiency in terms of production time and costs, allowing for rapid campaign deployment. Moreover, cross-posting ensures a unified brand image across different platforms, maintaining a solid and coherent identity.

    On the other hand, creating unique content for each platform plays into the specific format and tone of individual platforms, tailoring it to the audience’s characteristics and preferences. This approach increases engagement, authenticity, and resonance with the audience. It allows you to strike different chords with the same audience, maximizing your potential for success. Furthermore, leveraging each platform’s unique strengths optimizes your campaign results by providing a holistic view of your product to the audience.

    Ultimately, the decision should be based on various factors, including audience demographics, platform limitations, campaign goals, and influencer preferences. It’s important to understand how your target audience uses different platforms and their content preferences. Additionally, considering the guidelines around messaging and brand identity is crucial in maintaining a unified brand image.

    While cross-posting and creating unique content may seem mutually exclusive, a hybrid approach can often be the most effective solution. Combining elements of both strategies allows for flexibility and optimization. For example, adapting content from one platform to another or creating a content waterfall approach can be viable options.

    To make an informed decision, it’s advisable to conduct tests and evaluate metrics to understand which approach works best for your brand. Each brand’s unique needs and objectives should guide the decision-making process. By leveraging the best information available and analyzing the impact on different metrics, you can determine the most effective approach for your influencer marketing campaigns.

    In the dynamic landscape of influencer marketing, staying adaptable and open to experimentation will lead to refined strategies that resonate with your audience and drive meaningful results.

    Connect the Dots and Find your Next Success
Our Influencer Marketing Platform Allows you to Discover Influencers, Monitor Campaigns and Competitors from one easy place.

    Davide

    June 15, 2023
    Guides
    Advanced Influencer Strategies, Cross-posting, Mid-Level
  • Social Search is Soaring: Enormous new Opportunities for Marketers

    Social Search is Soaring: Enormous new Opportunities for Marketers

    Gen Zers are abandoning Google and using social media to find new products, opinions, and reviews. This phenomenon is called Social Search. But why is this happening?

    While Google, and search engines in general, are powerful tools to find information, they come with a price. A few established companies that are heavily invested in SEO, thanks to good backlinking strategies, can dwarf other smaller or less tech-savvy competitors.

    For these reasons, many users may consider Google results less reliable and not as able to provide true unbiased information.

    Social media, on the other hand, provide less sophisticated search tools, and much smaller results pools mostly comprised of user-generated content that resonates with users as genuine and less biased. Marketers need to keep in mind these kinds of changes and adapt while they are happening to avoid rushed hard pivots when is too late.

    The evolution of SEO, search engines, and social media is changing where consumers discover products and search for information before buying. For brands is crucial to keep an open mind about integrating marketing efforts that aim to strengthen their position on social media through paid and earned media.

    What is social search?

    Search engines have been one of the leading forces that shaped the internet into what it is now. They made it possible for anyone to find websites without knowing the exact domain address. Without them, we will be browsing the same handful of websites we are familiar with, and we would rely on organic linking between websites as the main avenue to discover new websites.

    But while they allowed much easier and faster internet navigation, they brought the birth of Search Engine Optimization. To gain more visits and, potentially, customers brands started applying strategies to improve their ranking in search engine results. While SEO is not inherently bad, it allows a few dedicated companies to de facto monopolize results and gain a dominant position in their field.

    Social media on the other hand exists as a separate internet universe from search engine results. Content published on social media does not rank high in search engine results and is actively avoided by many of the algorithms to prevent fake news and dubious sources from ranking. But is often searchable inside the social media platform itself through various ways, most commonly simple word queries or hashtag searches.

    While not as intuitive or efficient as searching through a search engine, social search gives users organic results and unfiltered access to other users’ experiences. This is especially important if considered along the growing trend of researching reviews and first-hand accounts of product use before making a purchase.

    young people sitting, focused on their phones

    The influence of social search on consumer behavior

    While the full social shopping experience may have to be put on hold for a bit longer, social media platforms are becoming the first and most trusted platform for product discovery. By allowing users to interact with one another they are becoming the main way to find out if something is worth buying or not. Just by following and interacting with other users and influencers with your same interests, you will be able to organically discover products and services catered to you.

    Social media not only allows one to join communities and find other users with the same interests but also deploy fine-tuned algorithms that can understand which kind of content one is looking for and provide personalized recommendations. By combining user-generated content, organic discovery, and personalized suggestions social media creates a more authentic and trustworthy experience than search engine results.

    Compared to professionally created content like blog posts, branded communication, and landing pages social media posts feel more authentic and genuine working towards establishing a stronger social proof for the user.

    Social media also host most of the influencer-generated content that can be a great bridge between fully brand-owned content and user-generated social media posts. Influencers can target highly specific audiences and have one of the highest levels of trust in any marketing channel, with studies showing 61% of users trust the recommendations of other users on social media compared to only 38% trusting brands. While in most countries branded content created in partnership with influencers needs to be disclosed as an advertisement it still benefits from the trust and expertise that is around the influencers themselves.

    As of now is difficult to directly track the impact that social search have on purchase decision and conversion rates since many of the users will passively engage with posts and discussions about products long after they have dried up. But for brands is important to realize that fostering online discussion around their product and pursuing creative ideas to generate organic and influencer content on social media is going to be a long-term winning strategy not only to sell today but to establish a positive track record that users will be able to come across in the future.

    How can influencers boost social search?

    Social media influencers and content creators will be an essential part of any campaign that wants to harvest the benefits of social search. Even if not explicitly included they are going to weigh in and influence the outcome.

    Influencers are internet personalities who have been able to create a substantial following by posting content in line with their interests and expertise. They function as thought leaders towards their audience and they can stir the attention of the audience toward specific topics and brands.

    Any brand that is interested in developing a successful social media presence should consider collaborating with influencers and other key opinion leaders in their market segment. Being separated from the brand itself and having reached notoriety thanks to their ideas and opinions influencers are the perfect medium to establish brand visibility and credibility on social media.

    When partnering with influencers brands are not only gaining exposure to the current audience that they currently have but also leaving a track about the brand and their feeling towards it for future searches. Influencers are also a great way to start the discussion around a brand, prompt user-generated content, and frame the brand in the best light possible.

    While using direct sponsorships is the most common way to collaborate with influencers there are alternative ways like product seeding or interacting with organic discussions around the product that can yield great results in promoting a brand and enhancing its visibility on social media.

    How to get the best out of social search

    Exactly like with SEO, there is work to be done to optimize the social search results for a brand. But should keep in consideration that unlike SEO here there isn’t complete control over the material that is published and a too-polished approach may backfire by giving the curated vibe social searchers are trying to escape in the first place.

    Spark discussion

    If there are no mentions of a brand on social media there is no possibility to use social search in the first place. Work towards getting the brand name out there in the first place. Collaborate with influencers, engage in viral stunts, or just provide an incentive program for customers to post reviews and impressions on social media.

    Monitor the discussion

    When there is a bit of movement about the brand going on social media, people are posting reviews and opinions. That is a good start. But is no time to rest. While there is no way to control what gets posted, and some of the things that get posted may be negative, a good practice is to engage with those posts, interact with the users that mention your brand, help the posts to gain traction, and show how much your brand cares about its customers. Being able to interject in the right conversations and be helpful and insightful is going to improve the brand image, even if the initial post is negative or critical of your product.

    Focus on the language

    Social media are not search engines and they are much less helpful to stir users towards adjacent terms that may be more used. This means that if the messaging has an unusual choice of terms it will be more difficult to find compared to someone who is using common terms. Try to maintain your brand uniqueness and identity by focusing on a few distinctive traits and special choices of words but also coopt and include widespread terms of your industry. Similarly, do not change hashtags too often but focus on the ones that can be repeated across multiple campaigns.

    Use influencers correctly

    Influencers are going to be the strongest ally in improving social search results. By partnering with various tiers of influencers you are going to reach different segments of the target audience. But how you include influencers in your plan is going to make the difference between a forgettable campaign and one that will leave the mark. As we said before influencers are highly valued by their followers due to their genuinity and authenticity, and these are the characteristics you should go after when planning your collaborations. Organize ways in which not only they can endorse the brand and the products but so it from a genuine perspective. This is often achieved by having them do reviews and relate the product to their daily use.

    Phone open on the image gallery

    What are the challenges in social search?

    But social search is not free from challenges. While for the moment is a relatively underdeveloped part of most companies marketing efforts are likely to see an increase soon and with it a steeper entry barrier.

    Compared to other ways of doing marketing optimizing social search results is at high risk of being overdone and creating a “too corporate” feeling for the users who are just trying to escape from the too-institutionalized search engine results.

    Social media, especially smaller ones with little to no moderation measures, may be vulnerable to brigading and fake reviews. Determined keywords and profiles may come at certain times under the attack of adversarial actors that would use bots and fake profiles to spread false and misleading information about certain topics. Most large social media have already in place ways to prevent and mitigate the effect of these actors it can be a very difficult issue on smaller and less established platforms.

    Conclusion

    Search engines have brought a great change in how we can access information, but they are also more and more doubted when it comes to purchasing information. Concurrently social media have created new ways people can communicate and get exposed to each other experiences and opinions.

    In recent times we are assisting to a shift by the new generations which are abandoning search engines in favor of social media when it comes to pre-purchase information. With this shift, it emerges the possibility for marketers to turn social media into their frontline for customer acquisition and conversion.

    These trend fits in perfectly with the growth of influencer marketing since both nurture the feelings of honesty and authenticity in high demand by customers making a great choice to pursue both concurrently.

    Davide

    June 12, 2023
    Industry Trends
    C-Level Executives/Business Owners, Influencer Marketing Strategy, Social Search
  • Unexpected Rush Royale Influencer Marketing, Jake Paul is now Playable

    Unexpected Rush Royale Influencer Marketing, Jake Paul is now Playable

    On May 30, 2023, My.Games the publisher of the popular tower defense game Rush Royale announced to have started a collaboration with boxer and internet personality Jake Paul. In this partnership, we can see how mobile games and influencers are coming closer and establishing new creative ways to improve user acquisition and profitability in a crowded space.

    Why My.Games decided to collaborate with Jake Paul?

    My.Games announced a new event for its flagship game Rush Royale: the Champion Rumble, participating in the two weeks event will allow users to unlock Champion Tokens, the Belt of the Champion Island, and a new champion, Jake Paul. Based on the famous boxer and influencer the new champion is going to bring a fresh skill set to the game and directly connect with Paul’s background.

    Along with the announcement My.Games released a new promotional video starring Jake. In the video, we see him in the ring having a tough time with an unnamed opponent but getting saved by the boost of confidence he gets when playing Rush Royale. This creative cleverly taps into Jake Paul’s personal story and fame while highlighting the game as a positive influence.

    In a recent interview Elena Grigoryan chief strategy officer for My.Games explained how the collaboration is part of a larger aim of the company to improve its brand marketing and differentiate itself in an oversaturated market. In the face of an increasingly challenging UA game companies need to find new and innovative ways to attract users, and influencer marketing seems to be the answer many are looking for.

    Jake Paul is one of the most lasting and prominent influencers, starting his career on Vine, being selected for a starring role on the Disney channel show Bizaardvark, and establishing a YouTube channel with over 20 million subscribers. In recent times Jake has been at the forefront of the phenomenon of YouTube boxers starting with an amateur bout with fellow YouTuber Deji and moving on to fight retired professional fighters like Anderson Silva and Tommy Fury.

    By collaborating with a personality with such a large following and traction My.Games will be able to bring their product in front of many new faces that would have not been reached by other means. Furthermore, this collaboration shows how much can be done with influencers to craft engaging campaigns: not every campaign needs to be limited to a post of endorsement by an online personality. Understanding the strengths of an influencer will allow you to create more engaging and relevant campaigns.

    While not everyone needs a fighter in their commercials this is actually not the first time a similar collaboration happened: back in November 2022 former UFC Bantamweight World Champion and WWE star Ronda Rousey become a legendary champion for Raid: Shadow Legends.

    Why influencers for games?

    Games like Rush Royale and Raid had success in including Jake Paul and Ronda Rousey in their marketing since both the testimonial had experience in martial arts that could be used to insert them as strong champions in the game. But that doesn’t mean that you need to scramble for Tyson’s phone number.

    Another game that has learned how to introduce real-life personalities in its marketing is Fortnite. Instead of going the route of finding famous fighters to partner with they preferred to look at it from another angle and partnered with many streamers and musicians to release custom skins and accessories that allow players to look like their idols.

    • Influencers can be a powerful and creative tool for user acquisition.
    • The use of influencers allows games to reach niche users.
    • Influencers help create a community around the game.
    • Influencers have the potential to improve the in-game user experience.
    • Influencer’s fans and followers are interested in a closer connection and value those experiences that allow them to feel part of the creator’s journey.

    Just a day after the announcement of Jake Paul’s collaboration with My.Games Call of Duty’s players were finally able to access skins inspired by two of the most popular streamers: Nickmercs and TimTheTatman. The fans of the two streamers were ecstatic to be finally able to play in the clothes of their idols as you can see from the comments.

    By connecting to the right influencers and including them, not only in the marketing process but also in the game experience you would be able to create further incentives for the audience to engage and participate in the game.

    Conclusion

    The videogame sector has seen a huge expansion in recent years, especially the mobile part, and with it also an impressive uptake in competition. As a consequence margins are getting smaller for all the companies involved, large established games can continue to operate on reduced margins due to the critical mass of users they acquired but smaller emerging projects would struggle to get noticed when there are no funds available for marketing expenses.

    Some games try to address this by combining different monetization strategies and covering the bills with users’ spending and in-game ads. But this strategy is easy to be miscalculated and result annoying to the users who are forced to watch ads after any action performed. Meanwhile, new avenues for promotions are emerging and allow for innovative approaches that can set you aside from the competition.

    By offering audiences unique ways to support the creators they love you are not only going to be able to promote your game “above the noise” but you are also providing your users with the unique experience they are asking for.

    Davide

    June 2, 2023
    Case Study
    Entry level, gaming
  • How to Repurpose Influencer Content?

    How to Repurpose Influencer Content?

    In today’s digital landscape, influencer marketing has become a powerful tool for brands to connect with their target audience. But the content created and shared by influencers live on their social media pages and soon gets buried by new posts. That’s where the idea to repurpose influencer content comes into play. By repackaging and reusing existing content, brands can maximize their investment, boost their reach, and engage their audience in innovative ways. In this article, we explore the art of repurposing influencer content and how it can revolutionize your marketing strategy.

    Influencer content is any piece of media that is shared by an influencer online: photos, videos, podcasts, and much more. But when considering repurposing influencer content we are only taking into consideration the content that has been created for a collaboration with your brand. These are sponsored content and include mentions of your brand and products. While repurposing content is a fairly common practice is important to be clear with the influencers you work with that you plan to repurpose the content when pitching the collaboration to them.

    Why repurpose influencer content

    Repurposing influencer content allows your brand to bring a multichannel approach to influencer marketing, enhance your brand’s social proof and simplify your marketing content creation process.

    Influencer content mainly lives in social media and because of the nature of social media its life cycle is going to be quite short. While the short half-life is more than enough to generate results in terms of brand awareness, sales, and trust-building efforts it also means that there needs to always be new content being created to keep the campaign going. But this is not true for other marketing channels: testimonials on your websites, paid advertising and case studies can be created out of influencer-generated content and will allow you to expand the reach of the influencer content out of social media and into your own channels.

    Repurposing influencer content should be a part of your marketing plan before starting an influencer marketing campaign, this way you would be able to best decide which kind of content you need the most and how to allocate your budget. In order to find the best fit for your campaign needs you can consider using an influencer marketing platform, like CreatorDB, that would make smoother and quicker the process of identifying potential influencers and evaluating their content.

    Strategies to repurpose influencer content

    When repurposing influencer content, it’s essential to consider the unique characteristics and requirements of each social media platform. By optimizing content for specific channels, you can ensure maximum engagement and reach with your target audience.

    One key aspect of tailoring content for different channels is understanding the nuances of each platform. For example, Instagram is highly visual and emphasizes captivating images and short videos. On the other hand, Twitter is known for its concise and punchy messages. By recognizing these differences, you can modify influencer content to align with the preferences and expectations of each platform’s user base.

    To effectively repurpose influencer videos, consider extracting shorter clips or highlights that are well-suited for platforms like Instagram or TikTok. These platforms thrive on bite-sized, attention-grabbing content. Additionally, you can transcribe the video’s key points or create short captions to accompany the visuals, making it more accessible and engaging.

    When it comes to repurposing images, consider adapting them for various social media platforms. For instance, an influencer’s high-quality photo can be shared on Instagram, but it can also be turned into an eye-catching visual quote or meme for Twitter or Pinterest.

    By repackaging images in different formats, you can leverage their visual appeal across multiple channels, attracting new audiences and increasing the content’s lifespan.

    Furthermore, repurposing influencer captions is an effective strategy for creating engaging written content. Captions often contain valuable insights, stories, or tips that resonate with the audience. You can transform these captions into blog posts, LinkedIn articles, or even microblogs on platforms like Tumblr or Medium.

    This way, you extend the reach of the influencer’s message and provide valuable content for different channels.

    To illustrate the effectiveness of tailoring content for different channels, let’s consider an example. Suppose an influencer creates a video tutorial on YouTube showcasing a new makeup technique. To repurpose this content, you can extract short clips demonstrating key steps and create a visually appealing montage for Instagram. Simultaneously, you can repurpose the influencer’s detailed explanation in the video as a blog post, incorporating additional tips and product recommendations.

    By repackaging the content to suit the strengths of each platform, you can effectively engage audiences across multiple channels.

    By tailoring influencer content to the specific requirements and preferences of different social media platforms, you can optimize its impact and reach. The key is to recognize the unique characteristics of each channel and adapt the content accordingly. Through thoughtful repurposing, you can unlock new opportunities for audience engagement and expand your brand’s online presence.

    How to repurpose influencer content

    There are no limits on how to repurpose influencer content but most commonly it gets used to post on the brand’s own channels, create paid ads, graphics for your website, starting point for case studies, and reviews.

    Reposting in owned channels

    You can share the content influencers created around your brand and products on your own channel this way you will obtain double promotion and will help to drive interest and attention to your owned platforms. You could post it as it is or combine various pieces of content to create something new.

    Use it for paid ads

    Repurposing influencer content for paid ads can be an excellent strategy to grab your potential customer’s attention and stand out of the crowd. Also if your influencer marketing campaign involves multiple creators it will allow you to have multiple creatives at the same time and not tire your audience with always the same ad.

    Use it as graphics for your website

    Influencers are experts in crafting astonishing pictures or video visuals so it makes perfect sense to recycle them to populate your own website. Once again the larger your influencer marketing campaign the more content you will have for your website and the more often you can change the look accordingly to themed campaigns you may be running

    Case studies

    You can use especially interesting pieces of influencer content to create case studies that highlight specific aspects of your marketing or your products. While it distances a bit from the traditional way of marketing consumer products it can be very beneficial to grab the attention of more dedicated customers a further build trust and brand loyalty.

    Reviews

    Influencer content is a great source of reviews and testimonials for your brand and products, you may want to start embedding posts and videos that are particularly flattering of your products on your website homepage.

    Best practices

    To be sure to not run into any conflict with the influencers that created the content, remember that the long-term value of an influencer is much higher than the short-term one, and use the content in a manner that is relevant you should always follow these three simple directions:
    Get permission from the influencer before you repurpose their content. This is especially important if you plan to use the content in a way that is different from how it was originally created.
    Make sure the content is still relevant to your brand and target audience. Don’t just repurpose content for the sake of it. Make sure it’s still relevant to your brand and will resonate with your target audience.
    Give credit to the influencer. When you repurpose influencer content, be sure to give credit to the influencer who created it. This is a good way to show your appreciation for their work and build relationships with them.

    Conclusion

    Influencer marketing alone, with its ability to specifically target selected niches and establish brand trust and recognition, already brings numerous benefits to anyone that decides to add it to their marketing basket. But without repurposing the influencers’ content is almost as if half the benefits are left at the table: while you gained direct exposure to the influencers’ audience you have passed on improving your own marketing channels.

    This is why is important to discuss influencer content repurposing when establishing relationships with the influencers and then have a plan on how to use the content created would that be just reposting it on your own social media or using it to strengthen social proof on your website.

    Davide

    May 24, 2023
    Guides
    Basics of Influencer Marketing, Entry level
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